Placing Your Order

Open chat now and ask us! Or simply place your order and our team will be in touch straight away if there are any issues. Unless the product says otherwise, all our classic designer sized cupcakes can be ordered same day. Many cakes can be created SAME DAY and if you have a custom cake in mind, the sooner we get a picture from you, the quicker we can tell you! Please remember, the sooner we know, the better chance we have of making a gorgeous BV cake for you! Please note mini-cupcakes and dietary cupcakes typically require prior day notice. WE DO SELL OUT DURING THE DAY, SO PLEASE DONT DELAY. 

There are four ways! (1) ONLINE STORE, the fastest, simply browse our cake and/or cupcake collections, choose the size/flavour/custom options for your favourite products and Add to Cart - Select your preferred time for delivery/pickup in the cart then use our secure checkout to confirm your order. (2) VIA ONLINE CHAT every page has our little black chat bubble in the bottom right, click that and our team will be able to assist you 7 days/week from 7am-Midnight local time (Sydney) (3) CALL US - Out team is more than willing to assist you place your order over the phone during our opening hours (4) VISIT OUT STORE - Simply click Contact Us to find our current opening hours.

Our Cart page allows you to specify if you would like to Pick Up or Delivery and the Date and Time of Pick-Up or Delivery. Open a chat window with us now if you would like to discuss further or see more on delivery in the dedicated section below.

Yes we do have cupcake samplers (box of 5 Designer Cupcakes - in 5 different base cake flavours), to help you choose your preferred cake flavour.

No! Our online store products do have minimums, just based on what our clients have ordered in the past, but if you would like a custom size or quantity, simply open the chat window to discuss with our team!

Online and over the phone we take Visa, Mastercard, AMEX. Paypal and EFT facilities are also available. You can also pay with cash in our Darlinghurst store. Please note that all orders, excluding corporate account orders, must be prepaid. 

Due to COVID-19, we are currently are not offering cake consultations. Our online team can help with most questions you will have and from May 2020, our Darlinghurst store window will have size indicators if you would like to see cake sizes in person.

We work with all wedding planners and florists. Please open chat or Contact Us to discuss your event further.

DELIVERY / PICK-UP OPTIONS

99 percent of our delivery orders are delivered by 3rd party careful couriers throughout Sydney CBD and suburbs and all our products online can be delivered this way. We also offer StarTrack for Australia Wide overnight cupcake delivery (Tue-Fri arrival). We have transported very special cakes all over Australia as well.

Our delivery pricing starts from $13.90 not matter what you order, simply go to a product that interests you and there will be an online delivery calculator you can enter the postcode for delivery to get a price. Note we are ALWAYS trying to negotiate better delivery rates, but due to the super fragile nature of our goods, our rates are generally higher than standard courier rates in Sydney as special vehicles and extra care needs to be taken.

Yes, you can selected your preferred date and two-hour window for delivery in our cart or with one of our consultants, to ensure you get your order when you want it. 

Once you have added your desired products to the online store cart, you can select Pick-Up or Delivery in the cart and your preferred Date and Time for receiving your Black Velvet Sydney products. Of course, our staff can also assist via chat, phone or in-store.

Our retail store is located 2kms from CBD, just a few steps from the King's Cross Coca-Cola sign at 110 Darlinghurst Road, Darlinghurst NSW 2010.

Yes to all! In the online store cart page there are fields to enter the event booking name as well as the event booking start time, so our couriers will have no issue speaking with the venue staff when delivering your order.

We will send an order fulfilment email to the email address on the order when our drivers have successfully delivered the order. Note that some venues (e.g. television stations, hotels) require us to leave the products with concierge or security, in which case we will send the email then. If you need a follow up text message sent to someone, just let us know in the order notes of the cart section of the page.

Please open a chat window and let us know the addresses and our team will immediately start work on a quote for you. We have successfully executed campaigns with over 500 delivery locations around Australia, so our team is well experienced and ready to assist in meeting your requirements at the best possible price.

Due to the fragile nature of our goods and customs/import restrictions on fresh food items in most countries, we do not offer international delivery at this time. Please note we can often recommend cake decorators and stores if asked.

Your SPECIAL Custom Cupcake and Cake Designs

Yes, we can work with your florist or ours to add florals to your cake by using food safe waxes to keep separation from the floral from inside the cake. We also have a range of floral cakes for sale in our online store.

Last minute? If you place your order online before midday or get in touch with us before then we can often have a cake ready for you in 1-2 hours. All our cakes are made-to-order, so unless we have a spare cake made, there will be a short wait to receive a cake.

Our cake prices are determined by the complexity of the design, decorations used and cake size, please let us know at the start if you have a working budget in mind. Typically custom cakes will start around $150 for a small 8-feed cake.


Alternatively, for Custom Orders, our customers usually opt for the Photo Logo Cake as it is easier to decorate and personalise. You can also choose the sample themes of that cake, provided on our website. Perhaps, you can also choose a similar design from our standard Cake Collections and we can connect it with your original idea.

We make cakes from small 5 inches round and 5 inches high, to any size you desire. Simply open any of our cake products in our online store and click 'Cake Size Specifications' to learn more.

Our cake collection online is what we are currently offering. If you have seen a style on our Instagramaccount that you like, we may be able to accommodate your order with an additional customisation fee. Please send us an email at info@bvsydney.com along with the reference photo of your preferred design so we can consult our decorators for a quote for you!

You can add a personalized message on the cake by adding Cake Board Lettering, Disc Toppers, or a Greeting Card. Feel free to choose from our Extras page. 

If you would like a customised topper, we highly recommend choosing or purchasing a customised cake topper through www.communicakeit.com. They are familiar with our style of cakes, and create something awesome to match.

For Cupcakes, you can generally choose any flavour except for cupcake packs that come in predetermined flavours. However, for Cakes, you can choose 1 flavour per-tier.

Dietary Requirements

For schools and other institutions that wish to order from Black Velvet Sydney and must take dietary precautions for a large group of people, you may request a list of allergens that may be present in our cakes and cupcakes via email - info@bvsydney.com.

We do make Vegan Cakes, and LOW-Gluten Cakes, but not guaranteed 100% Gluten-Free, as we have ingredients are sourced from suppliers with warnings that traces of Gluten may be present. Contact Us via email if there are any concerns regarding celiac requirements.

Any Other Questions?

Simply open a chat with us or head to our Contact Us page to send us an email or give us a call!

Order Changes / Cancellations

Yes, we understand things can happen and variations may be required. 

Simply email us your order number and what you would like to change. You can also see our Terms & Conditions of Service, for reference. We will confirm all updated orders via email and inform you if any additional charges are necessary.

We are able to offer refunds if you need to cancel your order, by at least 3 days (72 hours) prior to the delivery/pick-up date. If your order needs to be cancelled outside of that time frame, we can offer to reschedule delivery or convert the order into store credit instead. Please note that refunds will be processed in the next 48 hours and will reflect your account within 7-10 days.